Our hourly rates starts from the time our removalists get to your place and confirm the moving details with you till the time the job is completed.
We do not charge any depot to depot rates if the move is within Melbourne or its neighboring suburbs. Please check with our representatives for more details.
If additional time is taken by the customer to pay for the move, twice the hourly rates will be imposed on this additional time.
Every move will be charged for a minimum 2 hours from the time the job starts till the time the final payment is made, except for the jobs that are booked for fixed prices.
After the first two hours, additional time will be clocked in 30 minute increments.
Payment Terms
We accept Visa, MasterCard and Cash for our services. We also accept e-transfers wherein you can transfer digitally to our bank account. Please get the transfer details from our representatives to transfer cash to our account.
There are no hidden costs involved. However, if there are obstacles (eg – more than one flight of stairs) present in the move that were not communicated to us before the move, additional charges will be applied.
We may request the customer to pay for the move prior to the unloading of goods if the customer fails to cooperate with our removalists.
All jobs in progress or after 5PM are prepaid only.
In case of non-payments, we reserve the right to seize some of your goods to be moved.
In case of seizure of goods due to non-payment or dispute, storage charges will be applicable.
All late payments will be charged an additional $25 for each day after the day the move is completed.
Debt collection procedures will be followed in case of non payments. The charges for debt collection agency will be applied incase of non payments.
*In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs
Parking Conditions
Parking facilities must be arranged by the customer prior to our arrival at the pickup. If there are any parking charges, it should be paid by the customer.
Parking infringements issued while following the customer’s instructions must be paid in cash by the customer at job completion.
Tolls must be paid by the customer if the customer requests the use of roads with tolls during the move.
Safety Terms
We assume that the goods you are planning to move are yours or you are authorized to move them.
Please make sure you or your representative is present at the moving places to verify the conditions of items to be moved.
We reserve the right to not move any dangerous objects such as firearms, explosives or any infested goods.
Make sure you notify our removalists about the presence of any brittle, fragile or expensive items.
It is your responsibility to ensure all items are picked up and dropped off.
Signing off the job completion sheet declares that the job was done to your satisfaction.
In case of an unsafe environment, our removalists reserve the right to decline the job before or during the move.
Compensation Conditions
We are only liable for the damage claims reported on the job completion sheet.
We are not liable for damages occurred due to a customer/3rd party helping move the goods other than Vic Removals associates or sub-contractors.
Damage claims for brittle or breakable items will not be entertained.
Insurance Terms
We carry Public Liability Insurance for all our Removal Services. This insurance covers damage that may occur to building due to our movers’ negligence.
In case of damage claims up to $350, we have the right to repair or compensate as per the assessed value. Insurance claims will not be entertained in such cases.
Incase of any such incidental damage that may occur, if the insurance claim is higher than $350, the customer is liable to pay excess fee of $350 in order for the claim to be processed by our insurance provider.
Insurance claim will not be processed unless the excess fee is paid by the customer.
Cancellation Policy
Changes made to the booking 48 hours prior to the move will be free of charge.
Cancellation of a booked job within 7 days from the scheduled date of move will result in a non-refundable deposit.
If a job is cancelled 2 hours prior to the scheduled time of move, a minimum of 2 hours of service rate will be applicable for cancellation.
By using our services, you have agreed to our terms and conditions by default. Please know that the law that governs the state of Victoria also governs the above agreement.
If you want to know more about our terms and conditions or do not fully understand the terms, you can contact us by call or drop in an email to [email protected]